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Appointments & Referrals

We make every effort to see each patient at the scheduled appointment time. In arranging appointments, we provide ample time for the doctor to perform examinations and address questions or concerns that you may have. We are committed to providing you with the quality care and attention you need.

Unforeseen emergencies will occur, however, that require our immediate attention. Therefore, appointment times may be delayed. We strive to provide the best possible quality care for all our patients, including those in an emergency situation.

Appointment Scheduling
Appointments with Dr. Rauls, Dr. McConnell, and Dr. Franklin at Twin Lakes Orthopaedics & Sports Medicine (Mountain Home) may be scheduled by calling our office at 870-424-3400 or 1-800-621-3218 (in Arkansas and Missouri). Appointments may be scheduled by the patient, or patients may be referred by another physician. We request that patients please give our clinic 24 hours of notice if an appointment cancellation is necessary.

Missed Appointments
Our policy is to charge for missed appointments not canceled within a reasonable amount of time. These charges will be your responsibility and billed directly to you. Please help us to serve you better by keeping your regularly scheduled appointment.

Some insurance companies require you to have a referral from your primary care physician in order to see a specialist. It is your responsibility to have this sent to us before your appointment.